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What We Do

Repair Rates / Warranty
How We Work
Tube & Solid State Amps
Effect Pedals / Systems

How We Work

We have a one-hour minimum labor bench fee. In the first hour we'll either fix the problem you told us about, or as much as possible if it's complex, as well as assess everything else your equipment could use to be reliable and sound its best.

If we determine that your repair job will go over the first hour of labor, or the parts are going to be over a few dollars, we'll stop and contact you to go over an estimate of what your equipment needs. At that point we can assess your goals, if possible adjust the repairs needed to fit your budget or personal preferences as necessary, and continue from there. If you decline going any further on repairs based on our estimate(s), you only owe us for the first hour of labor (and any new parts we installed that you opt to keep), plus tax.

Q & A
What forms of payment do you accept?
We accept Cash, Visa, Mastercard, Paypal, and Local Check's with ID

Will you require a payment up-front or a deposit later to work on my equipment?
For Rush Service jobs we require an up-front payment for the first hour at the time your equipment is booked in. For Standard Service we generally don't take an up-front payment, unless your equipment (as-is) is not worth more than the one-hour minimum bench fee for example. Once we are working on your gear, if it is going to require more than an hour of labor or the parts are expensive, and the repair estimate we finalize with you exceeds $300, or is otherwise close to or will exceed the value of the equipment, we will ask for a deposit before continuing.

Q. How long do I have to pickup my equipment after you've told me it's done?
A. We prefer to have repaired items paid for and picked up promptly when they are finished of course, but you have a maximum of 30 days from the date we contacted you indicating it's done. If you don't pick it up in 30 days you'll start getting calls, and then further written notices. All items left over 30 days of completion will incur a $30/month storage fee added to the bill. In rare cases if our communications and/or notices are ignored, and there is no further commmunication on your part, the equipment will be deemed abandoned and  become the property of Aviator Audio to dispose of at will. 

Q. If I decline the repair estimate now but want to do it later, how long do I have?
A. We hold estimates in our system for 30 days from the day you declined the repair, and therefore you have 30 days from the decline date to bring your gear back in and start right where we left off. The current price of labor and parts will be charged, updated in the estimate as needed. The prior estimate only applies if  the equipment is in the same state it was when it left here, and doesn't need additional work or parts. If you decide to do it later, you will still owe us for the first hour of labor plus any parts you authorized already. We do not supply detailed repair parts or diagnostic lists on declined repairs; you will only receive this level of detail when you execute the repair as quoted and it will be listed in the final invoice.

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